Technology Questions

by Bob O'Hare


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Q: How hard is it (really) to convert my old VHS tapes to DVD? I don't want to spend a lot of time and
money doing it, but I don't want to keep my VCR around forever either. -
Judy

A: Judy, Judy, Judy... Good news—it's not hard at all.

You can use a video converter or editor. Converters are commonly used to transfer digital video to a PC, but
many include inputs for VCRs and analog camcorders as well. These devices are typically a box that installs
into your PC's USB or FireWire port, with connections for camcorders and VCRs. Follow the included
instructions, and send video from your VCR to your PC easily. Most converters come with editing software to
"clean up" footage (this is helpful if you're transferring home video) and other options to arrange clips or add
sound, transitions and special effects. And don't worry—this software is user friendly, with easy drag-and-drop
formats. Then burn movies to CDs or DVDs, publish online and even record back to VHS. Just make sure to
choose the converter that's right for you. Some include extra features, such as TV tuners, extensive editing
and remote controls. If you only want to convert old movies, then you may not need these high-end options.

 

Recommendation: AVC-2010 Video! PCI Video Converter Kit $99.00 at  CompUSA  

PCI-Card Kit (VideOh!™ PCI) provides the easy way to convert analog camcorder video digitally then burn to DVD or CD discs with your PC.  VideOh! PCI includes a PCI MPEG-2 capture card with A/V cable for simple connectivity to camcorders or other analog video device.

It also includes Sonic™ MyDVD™ DVD-Video creation software for Windows®, which allows you to edit, author and burn video clips.  Highlights PCI real-time MPEG-2 capture card - Easy-to-use DVD creation software - Use your existing CD-Recorder to make Video CDs you can play on your DVD player (Recordable media playback compatibility varies between DVD player models. Consult your DVD player manual for more information).


 

Q: My Hard Drive is old and making noises plus almost full and I want to know how to to install a new one. Wally
 

A: Good news—it's not hard to do, and I recommend that everyone gets a spare. 

 

I would recommend a 60GB MAXTOR Hard Drive from TigerDirect.com  for $69.00 which comes with a complete upgrade kit. It comes with software that makes this a breeze to install.  We have others below. But this should be plenty.

 

Follow the directions. After you install it. Windows XP and Windows 2000 computers will show that you have new hardware.  Insert the CD that comes with the hard drive and copy your old drive, the instructions are easy. Mine took 20 minutes for 40GB of information on my old drive. I recommend after copying your drive to remove your old one and place it in a draw, in case your system gets a virus you can always re-install your old one.  I have 2 copies of mine, plus a 20GB external drive for back-up which I also purchase at tiger. 

 

Note: If your computer is over three years old and before you did this, I would also think about also ordering a  Asus A8V Deluxe Socket 939 Bare-bone Kit / AMD Athlon 64 3400+ / CPU Fan / Mid-Tower Case / Keyboard / Mouse / Speakers computer for only about $399.00 to add your new hard-drive after coping. Now you have a super fastest computer to boot. Give your old one to the kids.


 

Q: My Compaq Power Supply ( 319235.001 Mitac ) died and Compaq doesn't sell a replacement - B.Glade

 

A: I searched the internet and you are right.  The only place I found these are on e-bay and run about $85 after shipping.

Other places charge as high as $195.00 for a replacement for the AT 319235-001 MITAC mpu-110REFP 110W power supply.

 

You came to the right place. I have a replacement for the 319235-001for $24.99

 

Go to  Shop Today at CompUSA but there is a hitch, you must rebuilt the old one.

 

Compusa sells a ATX 250 Watt power supply SKU 283770 ( click above and enter the SKU # ) that has the same size board.

 

This took me a little over an hour to do. The fan and the board fit in the old unit. Now take apart the old one and cut the wires from the 3 motherboard plug-ins. See all the dirt inside, that's why I recommend clean your computer 4 times a year.

 

Next, take apart the new one and remove all the components. Install the fan first, Cut the plastic clips holding the wires together.

The ATX 250 Watt power supply SKU 283770 has a 20 pin motherboard socket that's compatible to your 3 pin socket.

 

Match all the wires, Blue to Blue, Green to Green, etc. The only one that's missing is one orange, put the 2 together. I soldered mine but you don't have to do this, instead go to Radio Shack for 8G wire connectors.

 

You will be left with one white and red wire (Do nothing with these) . Only 2 screws will fit out of the 4, only use the 2, but I doctored the old case to make all 4 screws to fit.  Power up.

P.S. I personally would throw this computer in the garbage and buy a new one. But that's me.

 

Q: I was told to clean the insides of my computer but I'm scared. Christine

 

A: Don't be. All you might need is a small screwdriver, a vacuum or can of compressed air. Don't fear opening your case. 99% of computer users never open their computers and this is really good news for the computer repairman's business.  I cleans mine at least 4 times a year. If you have pet's I would do it more. I clean mine by taking the vacuum and computer outside and placing the nozzle in the exhaust side and blowing out all the dirt/dust out of the unit, which is the safest way. Make sure you get all the dust out of all the fans. Wipe the blades with a damp cloth. If you do this in the house make sure you unplug your unit first. You can buy a can of compressed air for about $6.00 in your local computer store, or have someone borrow/steal a can from their office.

 

Note: I bought a piece of widow screen from the hardware store (they gave me there scraps for free) and re-installed the fans with the screen in front of the fan to eliminate more dust getting into the unit. Most computers slow down when the fans in the power pack make the unit over-heat.


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How to use this page for your advantage. Updated April 09, 2005

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Resources for your computing and technology needs.

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Directory of Computer Terminology.... What did that mean....

Disk Drive and Memory Basics

Hard Drives
The hard drive provides storage for your computer's programs and frequently used data. Most hard drives today are rated in Gigabytes (GB). The hard drive is typically installed inside the computer's case. Not to be confused with RAM, your hard drive is permanent storage for your data even when the PC is turned off. RAM is memory; your hard drive is storage. However, hard drives do serve a function of memory: When Microsoft Windows runs out of RAM to use for programs, it taps into the hard drive to sustain programs. The hard drive then becomes "virtual memory," and while your system will slow considerably when this back-up occurs, it prevents your PC from crashing.

One advance in hard drive technology has been the increase in rotational speed. Hard drive performance can be be measured by two criteria: access time and throughput. Access time refers to how fast data is located and begins to be processed after you execute a command on your PC, while throughput refers to how much data is pushed from one place to another, or processed in a given timeframe. Rotational speed is one component of throughput, and as manufacturers increases it, so will the speed at which data can be retrieved from, and saved to your system's hard drive.

How much Hard Drive space do I need?
You need space for each program that you add to your PC, as well as any data you create. As you add new programs and create new data, it can quickly fill up. Extra hard drive space means more room to grow in the future. Hard drive capacity is like closet space-you can never have too much! While the hard drive capacity included in PCs has rapidly expanded through the years, so has the size of the files that will consume this space. High resolution graphics, audio, and video files take up large amounts of storage space. For example, as camcorders' ability to easily interface with PCs continues to grow, you may find yourself editing - and storing - videos on your computer. Likewise, if you often find yourself downloading and using multimedia applications, as well as the latest, 3D-capable gaming software, you'll see your hard drive start to fill up too. You can easily prepare for this scenario and others by securing a large hard drive from the onset, and keeping open the options for your PC's future.

Removable Media and Drives
Removable media refers to any type of data storage that you can easily and quickly take out of your computer and use on another computer. Examples include floppy disks and Zip Disks. CD-RW would also be in this class. Removable media is a great way to easily transfer files between computers as well as make backup copies of important data.

Floppy Diskette Drives
A floppy disk drive allows you to use 3.5" inch 1.44MB diskettes in your computer. Each floppy disk stores the equivalent of roughly 20 medium-sized word processing files or one high resolution graphic image. While floppy disks have considerably less capacity than newer storage technologies, they are still widely used. Almost every desktop computer currently sold at Circuit City and most laptops have floppy drives. These disks are also used to create "emergency boot-up" disks to start your system in the event of a problem with the hard drive.

Zip Disks
Zip, made by Iomega, can store up to 250MB of data on a single disk. However, Zip drives can only read Zip disks not your "floppies." Zip drives can either be installed internally or connected through a USB port.

RAM
RAM is an abbreviation for Random Access Memory, the working memory in your PC. As your computer runs programs and works with data, it uses RAM to store the program information. RAM is usually measured in megabytes (MB). More RAM allows your computer to run more complex programs and to run them faster. RAM also allows you to "multitask," or work among several open programs. For example, working on a Word document as you surf the Internet, listen to MP3 music files, and all-the-while anti-virus software runs silently in the background can be very draining on your computer's RAM. After the processor, RAM is the second biggest factor in overall system speed. If you work with large spreadsheets or digital images, having more RAM is a big help.

RAM and Microsoft Windows
When Microsoft Windows runs out of RAM to use for programs, it uses the hard drive as temporary storage for program information. Because this temporary storage is not "real" memory, it is referred to as virtual memory. While virtual memory keeps the system from crashing, using virtual memory slows the system down, even if you have a fast processor and fast hard drive.

Types of RAM
Just as computer processors have evolved and improved over the years, so has RAM technology. There are many different kinds of RAM, and your motherboard and processor determine the type you need. Most computers now come with DDR-SDRAM (Double Data Rate-SDRAM), which is an upgrade of the standard SDRAM format. SDRAM (Synchronous Dynamic Random Access Memory) can perform at different clock speeds, and perform much faster than older memory types. DDR-SDRAM truly does double the efficiency of standard SDRAM; data is transferred on both the rising and falling edge of each clock cycle with DDR-SDRAM, whereas SDRAM solely operated on the rising edge. With such high performance capabilities, DDR-SDRAM effectively complements the faster and more versatile processors, however, It's important to remember that SDRAM and DDR-SDRAM won't perform faster than your system's bus, and in fact they synchronize with the bus to match its rate.

How Much RAM do I need?
Choosing RAM is similar to choosing a processor; you should keep in mind your future computing needs and desires when making a selection. Also like processors, graphics and digital imaging, as well as gaming and multimedia software tend to require the most RAM to run smoothly and effectively. You may be able to run the hottest new games with out-of-date RAM, but game play might be slowed, or some game features may be disabled in order to free up memory. Likewise, graphics files are comparatively much larger than text files, and can slow your system down if you have insufficient RAM. Another factor to keep in mind is whether you'll be multitasking - a memory robbing practice that can often go unnoticed by the user, especially when programs such as virus protection don't make their presence known. The Internet is another drain to RAM, especially when you open multiple browser windows, some of which may be featuring sites packed with animation and graphics.

Here’s a buying tip: Most computer software comes with a minimum required listing for RAM and a recommended amount. If you know of a program that you plan to use on your new PC, look on the software box for the recommended RAM. The required amount is typically the lowest amount of RAM to even run a given program. While you may be able to use the program, you will probably not be satisfied with the program’s performance unless you have the recommended amount. Ultimately, you'll want to have more memory than the largest recommended amount from all the software that you are planning to use at one time.

Modems & Networking

Basics

Home networking is for real people too
OK, admit it. You've been thinking: What on earth do I need a home network for? Well, if you give it some serious thought, you'll find that you can save some time and some money with a home network. Once upon a time, it was considered a luxury to have just one color TV at home. Now, over 76% of all homes have two or more TV's. PCs are now headed down the same path. Some of the key benefits of networking a home or small business include:

Ethernet networks
It wasn't too long ago that Ethernet networks were found almost exclusively in offices, but they have spread quickly to the home, classroom, and dorms. The reason for this growth is that Ethernet networks offer the fastest data transfer rate available, operating in a range from 10Mbps to 100Mbps. While the primary advantage is speed, the main disadvantage is the cost of and effort required for wiring a home. However, today many newer homes are being constructed with Ethernet installed throughout the house. Each networked PC requires a 10/100 Networking (PCI) card and each notebook will need a 10/100 PC card. A USB Ethernet adapter also can be used in place of either card. Because each PC and notebook on the network requires a connection through an Ethernet cable, Ethernet networks don't provide much mobility.

When more than two PCs are being networked a hub, switch, and/or router is required. When a network shares an Internet connection that originates from a cable/DSL modem, a router is required to share this high-speed connection. Many routers often come with a built-in switch so that you can link multiple PCs in your network without having to hook up additional hardware.

Wireless networks
Wireless networks are the ultimate in convenience, allowing you to roam and network from all corners of your home without cables. Setting up wireless networks is easy, but the further the network travels from the "access point," the weaker the signal gets. However, this effect can be lessened by using a signal-boosting antenna.
You can choose from two main types of wireless networking.

The most common is 802.11b (WiFi), which operates on a frequency of 2.4GHz, much like a cordless phone. The data transfer rate is up to 11Mbps. Depending on the thickness of walls and the distance from the access point, signal strength can be weak at times. A second type of wireless networking is 802.11a, which operates at the 5GHz frequency and has a data transfer rate up to 54Mbps. The advantage of 802.11a is that it allows for streaming video, and causes less interference with cordless phones. However, 802.11 equipment also costs much more. There is a new wireless networking option that's starting to gain popularity: Wireless-G. Like 802.11a, it features data transfer rates up to 54Mbps. Wireless-G operates at 2.4GHz and the hardware is backward compatiblewith 802.11b components at 11Mbps. Plus, Wireless-G equipment costs less than 802.11a hardware, and features an indoor range of up to 150 feet.

To network your computers without wires using any of these standards you'll need an access point. Also, each notebook needs a wireless PC card or wireless USB adapter, and each PC will need a wireless USB adapter or a wireless PCI adapter.

Powerline networks
Create a new network or add onto an existing one by simply plugging into an electrical outlet. With Powerline networking, also called HomePlug, you can connect PCs to a regular electrical outlet after a simple setup, and you're ready to go at a transfer rate of up to 14Mbps. All this network requires is that you connect a Powerline USB or Ethernet adapter to each computer you wish to network, and then plug each adapter into an electrical outlet. Or, if you already have an Ethernet network and you want to expand upon this network with ease, you can use the Ethernet bridge to bridge your Ethernet network to Powerline and share one broadband connection throughout the house. The Ethernet adapter can also be used with video game consoles offering an Ethernet port, and you can play games online with people around the world.

Home installation
While home networking has gotten easier to install, Circuit City does offer complete installation packages that include the necessary equipment or installation-only options. These packages include running cable for Ethernet or setting up a wireless home network. Check with a Circuit City Associate at a store location near you for a complete list of installation packages.

Modems
A modem is a device that allows your computer to transmit data over phone lines. In most cases, a modem is essential to accessing the Internet and the online services. You probably are accessing this site using a modem right now. Modems and other communications devices are rated in Kbps or thousands of bits per second and in a few cases Mbps or millions of bits per second. The higher the number, the faster the modem can transmit and receive information.

If you are at all interested in the Internet or other online services, buy the fastest modem you can afford. However, in order to use your modem’s full capabilities, you’ll need a service provider you can connect with at that speed. Currently, nearly all Internet service providers support speeds up to 56Kb. Contact your local Internet service providers as well as your telephone provider and cable company to see if faster services are available in your area.

Analog modems
All analog modems sold at Circuit City are 56Kb modems, the fastest possible for conventional phone lines. Analog modems are still the most common means of connecting to the Internet for home users, although some new technologies are now available that are much faster.

Most current 56K modems support a worldwide standard called V.90. V.90 ensures that your modem can talk to another V.90 modem, even if another manufacturer makes that modem. Since most Internet service providers support V.90, having a V.90 modem means you can connect at your modem’s top speed all the time, at least theoretically. However, the FCC currently limits connection speeds to 53K, and other conditions such as line noise, Internet traffic, and web site popularity affect actual connection speed.

Almost all modems send faxes as well as receive faxes directly to your computer’s hard drive. This is a great feature if you run a small business or occasionally need to fax from home. One of the great benefits of this is that computer-generated faxes are much easier to read than faxes coming from a regular fax machine. If you can get an image or document on your screen, you can fax it to someone too. Remember – if you want to fax something, the computer must be turned on and not using the modem for something else, such as an Internet connection.

Digital modems
xDSL (Digital Subscriber Line) is an exciting new technology that uses regular telephone lines to deliver high-speed Internet access. A special modem in your computer, coupled with equipment at the phone company's central office, processes the data signal to squeeze large amounts of information through the lines. Some types of DSL can receive information at speeds of up to 1.5 to 6 MBPS, over 30 times the speed of an analog modem.

Many different groups have been developing DSL technologies, and each works in a different way. The x in xDSL, therefore, represents the various types of DSL technologies: full-rate DSL, HDSL, RADSL, and VDSL are only a few. Unfortunately, many of these types of DSL are incompatible with one another; you must use the same type of DSL as your telephone company. The good news is that Compaq and other companies developed a new standard type of DSL called G.Lite DSL.

DSL’s use of existing telephone wires means big gains for consumers, but it can be complicated in some neighborhoods. First, DSL is not available in all areas, and, even in those areas where DSL is available, it is available only to homes with less than 18,000 feet of wire between them and the telephone company central office. Second, noisy telephone lines may reduce the speed at which information is transmitted. Finally, some types of DSL require that additional equipment, such as splitters or special wiring, be installed in your home.

In spite of these limitations, DSL has many advantages. First, most homes require no rewiring, as DSL signals can be transmitted over many existing telephone lines. Second, because DSL splits the cable into several channels, you can use your telephone while you're using the Internet. Some DSL technologies even allow you to be constantly connected to the Internet (this is sometimes referred to as "always on") without having to dial in to your Internet Service Provider (ISP).

Full-rate DSL is one popular broadband service available to customers in some areas. Like other xDSL technologies, DSL uses special equipment both at the subscriber's home and at the telephone company to increase the bandwidth available on normal telephone lines. DSL uses filters to divide the existing phone line into three channels. One channel carries your telephone signal; another carries upstream (from your computer to the Internet) traffic; the rest of the line is devoted to downstream (from the Internet to your PC) traffic. With one channel always dedicated to telephone traffic, your phone keeps working. You use the phone, even when you're accessing the Internet.

DSL is an asymmetric technology: The upstream capacity ranges from 640Kbps to 1.5Mbps, while downstream speeds approach 8Mbps. DSL takes advantage of the fact that most people download more information than they upload and dedicates more bandwidth to where it is needed. Unlike G.Lite DSL, DSL requires that special equipment be installed at your home and may require your house to be rewired. Call your telephone company or ISP to find out what may be required in your area.

G.Lite DSL is a technology developed by Compaq, Microsoft, Intel, and other companies as an open standard. This standardized technology should simplify using DSL in the home. G.Lite DSL is an asymmetric technology. This means that you can download information more quickly than you can upload it. G.Lite DSL can deliver speeds of up to 1.5 Mbps downstream and 384 kbps upstream, lower than those achieved with DSL. The designers of G.Lite traded higher speeds for easier connection, lower cost, and lower power requirements. Unlike DSL, G.Lite may not require that a splitter or new wiring be installed in your home. In the future, G.Lite DSL may be capable of an "always on" mode so that you don't have to dial in to your Internet Service Provider.

Installing G.Lite DSL is simple. First, call your local Internet Service Provider (ISP) or telephone company. Those sources can verify that G.Lite DSL service is available at your home. Then call your telephone company so that the equipment can be configured at the central office. Finally, if your computer is not already G.Lite DSL-enabled, purchase, and set up your G.Lite DSL modem. That's it!

Cable modems
Cable modem service brings the Internet to you through the cable television wiring in your home. Since many American homes subscribe to cable television, or are at least wired for it, cable modem use is fairly simple. If you have a choice, this is fastest of the technologies that most people can get at home or in a small business.

To set up service, a network interface card (NIC) is installed in your PC; some PCs from Circuit City have NIC cards preinstalled. A cable modem connects to the NIC. The cable modem is then connected to the cable connector in your home via a cable splitter. Most cable companies prefer that their representatives perform the installation and setup procedure. Note that not all cable operators provide Internet service because it requires a cable system upgrade and the installation of new equipment at their offices. Be sure to ask your cable provider whether or not they provide Internet service.

Once installed, your cable Internet connection is on all the time. There is no need to dial up your ISP; surfing the Web is as easy as clicking on an icon on the Windows desktop. Cable modem speeds are advertised at up to 10 Mbps but generally are experienced at 500kbps to 1.5 Mbps (megabits per second; a megabit is 1000 kilobits). Since this technology uses cable rather than your telephone line, you don't tie up your telephone while you're surfing and can continue to make telephone calls as usual. And, as long as your cable splitter is properly installed, using your cable modem doesn't interfere with your cable television reception. The same circuit card for a cable modem can also be used to network several computers together. If you have a small network at home or at work, you can connect you computer to others and share files and printers between them.

Video & Sound

Basics

Video cards translate your computer's output into a video signal your monitor can read. You may also hear these cards referred to as video boards, video display boards, graphics boards, graphics adapter cards, and video adapter cards, but for the sake of consistency we'll call them video cards. Like your computer, a video card has a processor of its own, called a graphics accelerator, as well as memory, although different cards access memory in different ways. The processor translates the digital information from your computer into a video signal. What your monitor can display is mostly determined by your video card and its graphics controller chips.

Video cards can be further broken down into two classes: integrated (onboard) and dedicated.

Integrated
Many PCs come with video cards built right onto their motherboard. These cards are also known as onboard video cards, as they tap the PC's system memory rather than providing their own separate video memory source. Memory is measured by RAM, and the more RAM that a video card can use, the faster it can process and display information. Also, more RAM allows the card to display higher resolution images with sharper details and richer colors. Because sapping the system memory can slow your PC's video performance, integrated video chipsets have long been considered inferior to dedicated video cards. However, onboard cards have begun to bridge this discrepancy in performance, as respected integrated chipset makers begin to supply superior technology into their onboard cards. Also, integrated video cards are convenient and less expensive than dedicated video cards because they come already built-in to PCs. There's no additional connection to fuss with.

Dedicated
Dedicated video cards are separate peripherals that need to be connected to your PC. Since they come with their own video memory, they are widely considered superior to integrated chipsets and are often the choice of users who need to support graphics intensive programs, such as video games and multimedia software. Because of their higher performance and separate video memory, these video cards also cost more.

Dedicated video cards connect to your PC through either a Peripheral Component Connection (PCI) or Accelerated Graphics Port (AGP). PCI is a plug-and-play enabled bus system that allows you to connect up to five peripherals through the port. AGP is an upgrade of this interface, and was designed to display streaming video and 3D graphics on your monitor.

3D Acceleration
Many video card processors are designed with special processors for displaying 3D graphics. These 3D graphics are more complex, but also provide more realistic animation and lighting. Most current games use some degree of 3D animation. 3D acceleration allows for sharper graphics and smoother animation in games and multimedia software.

Video Playback
MPEG video playback capability is possible with most graphics cards. With this technology, PCs running the Windows® XP operating system will be able to enjoy video playback quality far beyond what is possible on many high-end televisions today. Many video cards also support DVD video playback, allowing you to watch entire DVD movies on your PC. However, be sure to check that your PC - especially your processor - fulfills the minimum system requirements for DVD playback before purchasing such a card.

Sound Cards
There is little variation in the standard sound equipment that comes included in today's computer systems. PCs come with sound built-in to their motherboards or system chips, and many include adequate speakers. Such standard equipment may prove to be enough for your everyday computing needs. However, if you're a serious gamer, plan on rocking to MP3 music files over your PC, or want to tackle other multimedia applications that require premium sound, you may want to supplement your system's sound with a more powerful set of speakers or a juiced up surround-sound card.

Speakers
As the popularity of MP3 and WMA music files continues to increase, many are using their PCs as stereos, and are seeking out ways to improve their computer's sound. No matter how good your sound card is, the quality of your PC sound will be determined by the quality of your PC speakers. When looking at speakers, the best strategy is to make sure you have a good match of sound card to speaker. You'll see many of the same names on PC speakers that you see on home audio speakers, however, PC speakers differ from home audio speakers in three main ways - size, amplification, and shielding. PC speakers are designed to be used around your computer. Customers now have many options available to them, from basic stereo speakers to a 6.1 surround-sound system. These higher quality speakers use the latest technology to get big sounds from small packages. Because of the small size of the main speakers, a subwoofer can greatly enhance bass sounds. For amplification, PC speakers use their own power, so look for speakers with higher wattage. Also, PC speakers are usually "shielded" from electromagnetic interference, whereas home speakers are not.

Sound Card
In order to upgrade sound quality generated from inside your PC, you must install an expansion card. Such sound cards are designed to increase the clarity of your computer's sound whether you need 3D sound for gaming, exploring the Internet, or using multimedia applications. Some sound cards are now specifically designed to expand the options you have when playing and editing music files, such as MP3s and WMAs downloaded from the Net. Consumers also have several options with regard to audio channels. Sound cards are available in standard stereo format, as well as 5.1 and 6.1 surround sound.

Microphones
From Internet conferencing to chatting with friends and online gaming, the potential uses for microphones has rapidly increased through the years. Even record sound and music clips, and then edit and mix them with software.

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